The Tivoli theatre is an 1872 Grade A listed Victorian building. When you visit any part of the building you will encounter stairs and unfortunately we have no lift access. We advise all our customers that if stairs are problematic we recommend that you sit in the Stalls with rows A – E with seats numbers 12-21 closest to the entrance. There are also accessible toilets nearby. If you need assistance please call the theatre and arrive 30 minutes before the show starts and we will be delighted to help. We do not recommend purchasing seats for any of the other levels or boxes if stairs are a problem.
Wheelchair Access Policy – The Tivoli has one stair climber that is suitable for use with most non electric wheelchairs. The stair climber will lift a person in their wheelchair into the auditorium with help from our Front of House team. Due to fire regulations we can only use the stair climber for one person per performance, as only one person can use it should an evacuation occur. Please advise us in advance if you require the stair climber and arrive at the Tivoli 15 minutes before the main doors open. The entrance for the stair climber is the door closest to Stirling Street and the doors open directly into auditorium. We will meet you at the front door of the Tivoli and use of the stair climber is on a first come first served basis which must be organised in advance to accommodate.
The Tivoli has 3 wheelchair accessible spaces in total in the Stalls, these are removable seats, sold on a first come first served basis or we can store a wheelchair. These are for customers in wheelchairs who can be helped / lifted up some steps within the theatre, or who can manage some stairs with help. The Tivoli is an A Listed Victorian building and we are doing our very best to make it accessible for theatre goers in 2022. We will always do what we can to help.
It is important that if you are a wheelchair user and you book to see a show at the Tivoli to call in advance so we can ensure you are in the auditorium and ready to enjoy the show in plenty of time.
Assistance with Hearing – We have a hearing loop installed in our auditorium. Please switch your hearing device to the T position in order to use the system.
Please call 01224 592755 if you have any questions.
Many thanks for your help and support.